Montgomery Service Center

Reviews about Montgomery Service Center

• Eric

  May, 05 2018
  ★ ★ ★ ★ ☆
  Upon return, real problem identified, and then fixed. Kudos to Ben for following up and (once he realized the nature of the complaint) quickly figuring out the problem. Part took a long time, but not their fault, and they stayed in communication throughout. So - overall review is positive. I guess being busy will lead to mis-communication like we had, but stuff happens. (and I suppose I was getting new tires in another few months anyway...)
  
  Shop called immediately, expressed we had a misunderstanding about the nature of the noise, and offered to try to make it right. So customer-focus is obviously important! We'll see if we can get to the bottom of the real problem - hopeful for now.
  
  Disappointed in the customer-focus. I indicated there was a noise in the front-end, and they recommended replacing the tires. I mentioned that I thought it sounded like something wrong in a bearing, and tried to talk to the mechanic, but never got a call back. I went with their recommendation, and got new tires (which I likely needed anyway.) Got the car back, and noise still there. I don't think they even test drove it after their work. I don't have time to waste taking my car back to the shop again for the same problem. Listen to your customers! (I did get a decent price on the tires w/installation, however, so there is a positive.)

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